In today's dynamic Canadian healthcare environment, Healthcare administrators and Managers (HOAs) and Medical Administrative Assistants (MOAs) serve as vital members of multidisciplinary team to provide support to patients/clients, physicians and allied health professionals and prove to be indispensable workforce in all medical and healthcare settings. Functioning at the juncture of patient care, health policy, and ethical decision-making, they play a central role in supporting health teams and patients with efficiency, empathy, and precision.
In today’s multidisciplinary and compliance-driven healthcare system, the ethicolegal literacy is a professional necessity for every HOA/MOA and health professional. Hence, the important chapters related to Subpoena Response Protocols, navigating Court Orders and Search Warrants, Medical Law, Ethics and Malpractice in Healthcare —ensures that students are fully prepared to address legal challenges with confidence and precision. By exploring topics such as Medical Ethics, Principles of Biomedical Ethics, and Ethicolegal philosophies, students gain a solid framework for understanding of ethical and legal requirements. With focused coverage of Canadian legislation—including the Canada Health Act, Healthcare Consent Act, PHIPA, Bill C-27, etc. it also provides dedicated sections on Patient Rights, Confidentiality, and Informed Consent, enabling HOAs/MOAs to work with accountability and cultural competence in diverse care settings.
With chapters related to vital details on Healthcare Records, Procedures, Data Management and Professional Roles—all updated to reflect evolving expectations in healthcare practices, the book has been thoughtfully crafted to prepare students, professionals, and new entrants for successful employment and meaningful contribution to medical offices, hospitals, and integrated health systems and to lead with clarity, competence, and confidence. With a learner-friendly approach and up-to-date coverage of topics including Pharmacology and Medication Administration- Drug Schedules And Controlled Drugs And Substances Act (CDSA), Healthcare Economics and Policy, Emerging Trends In Canadian Health Management, Healthcare Marketing: Strategies, Consumer Insights, Emerging Trends, Bill C-27, this is more than a textbook—it’s a launchpad for meaningful careers in healthcare, providing the readers an advantage in today's competitive healthcare arena.
Other important chapters explore Healthcare Informatics and EMR systems, Healthcare Finance and Billing Compliance, Insurance Claims, and ICD-11, as well as soft skill enhancement in Communication, Professionalism, Time Management, and Employment Strategies to meet the demands of today’s competitive workplaces.
All material in the book has been developed in a simplified, learner-friendly format designed to support academic journey and career growth of students and practitioners. It helps the readers to develop knowledge and skills to think critically and respond confidently to challenges they encounter while pursuing excellence in healthcare with clarity in legal, ethical, and operational management. By arming students with critical legal knowledge, the book empowers future HCPs to make informed decisions, maintain ethical integrity, and contribute meaningfully to healthcare practices.
Related Certificate / Diploma Programs
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Diploma in Medical Office Administrator (25 weeks)
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Diploma in Medical Office Assistant (20 weeks)
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Diploma in Healthcare Office Administration (56 weeks)
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Post Graduate Diploma in Healthcare Management (2 years)